Terms & Conditions

These Terms & Conditions govern your use of NextBuy.co.ke and purchases made from NextBuy.

By using the website, placing an order, contacting us about a product, or completing a purchase, you agree to these Terms & Conditions.

Nothing in these terms is intended to remove or limit rights available to customers under applicable Kenyan law.

1. About NextBuy

NextBuy is a Kenya-focused technology retailer offering consumer electronics and related products through NextBuy.co.ke.

Our catalogue may include:

• Smartphones
• Laptops
• Tablets
• Desktops
• Monitors
• TVs
• Gaming products
• Audio equipment
• Smartwatches and wearables
• Cameras and action cameras
• Networking equipment
• Chargers, cables and accessories
• E-readers and E-Ink devices
• Pre-Owned products
• Other consumer electronics

Product availability changes regularly.

2. Product Information

We aim to provide accurate product information, including:

• Product names
• Images
• Specifications
• Configurations
• Prices
• Stock status
• Warranty information

However, manufacturers may change specifications, packaging, included accessories or regional configurations without notice.

Product images are for identification and illustration purposes and may differ slightly from the exact stock supplied.

Where a material difference exists, we will aim to clarify it before purchase.

3. Regional and International Stock

NextBuy may sell both official regional stock and internationally sourced products.

Products may differ by region in areas such as:

• Warranty coverage
• Model number
• Packaging
• Included accessories
• SIM configuration
• Network bands
• Charger type
• Software or firmware
• Manufacturer service eligibility

Customers should review the relevant product information and ask for clarification where regional differences are important to their purchase.

4. Pricing

Prices on NextBuy.co.ke are displayed in Kenyan Shillings unless otherwise stated.

Prices may change because of:

• Supplier pricing
• Exchange rates
• Availability
• Promotions
• Model changes
• Regional stock
• Configuration differences

The price shown on the website is not guaranteed indefinitely and may change before an order is confirmed.

Where an obvious pricing error occurs, NextBuy may correct the error before completing the order.

If payment has already been made for an incorrectly priced item, we will contact the customer to agree on the appropriate resolution, including a refund where applicable.

5. Price Matching

Customers may request a price match before completing a purchase.

Price-matching requests are considered individually.

We may consider factors such as:

• Exact product model
• RAM and storage configuration
• Colour or regional variant
• Warranty coverage
• Competitor stock availability
• Competitor credibility
• Product condition
• Payment method
• Delivery requirements

NextBuy is not required to match every competing price.

A lower advertised price may refer to a materially different product, stock region, warranty or configuration.

6. Product Availability

Products displayed on the website may become unavailable at any time.

An item appearing in stock does not guarantee availability until the order has been confirmed.

If a product becomes unavailable after an order is placed, NextBuy may:

• Offer an alternative product
• Offer a different configuration
• Advise when stock is expected
• Cancel the affected item
• Refund any payment received for the unavailable item where appropriate

7. Orders

Submitting an order through NextBuy.co.ke does not automatically mean that the order has been accepted.

An order is confirmed after relevant details have been reviewed, including:

• Product availability
• Price
• Configuration
• Customer information
• Delivery details
• Payment arrangements

NextBuy may contact the customer to verify information before processing an order.

8. Right to Decline or Cancel an Order

NextBuy may decline, hold or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Pricing is clearly incorrect
• Fraud is suspected
• Payment cannot be verified
• Delivery information is incomplete
• The order cannot reasonably be fulfilled
• A customer provides materially inaccurate information

Where payment has already been received for an order we cannot fulfil, an appropriate refund will be arranged.

9. Payment

Available payment methods may vary depending on the order, customer location and delivery arrangement.

For Nairobi orders, payment on delivery may be available where applicable.

For orders shipped outside Nairobi, payment is generally required before dispatch unless another arrangement is expressly agreed.

Payments may be processed through third-party payment providers.

Customers are responsible for ensuring that payment information supplied is accurate and that they are authorized to use the selected payment method.

10. Delivery

NextBuy delivers within Nairobi and across Kenya.

Delivery times shown or communicated are estimates and may be affected by circumstances beyond our control.

Please refer to our Delivery & Shipping Policy for detailed information about:

• Same-day delivery within Nairobi
• Delivery outside Nairobi
• Courier services
• Delivery charges
• Failed delivery attempts
• Damaged deliveries

Customers are responsible for providing accurate delivery and contact information.

11. Risk and Responsibility After Delivery

Responsibility for a product generally passes to the customer once the product has been successfully delivered or collected.

Customers should inspect the product promptly after receiving it.

Any visible shipping damage, missing items or incorrect product should be reported to NextBuy as soon as reasonably possible.

12. Returns & Refunds

Eligible returns are handled according to our Returns & Refunds Policy.

Customers should contact NextBuy before returning a product.

Return eligibility may depend on:

• Time since delivery
• Product condition
• Packaging
• Accessories
• Nature of the issue
• Whether the product is defective or was incorrectly supplied

Nothing in our returns policy limits rights available under applicable Kenyan consumer law.

13. Warranty

Warranty coverage varies depending on:

• Brand
• Product
• Stock region
• Supplier
• Warranty type
• Product condition

Customers should refer to our Warranty Policy and the warranty information provided for the specific product purchased.

A warranty claim may require inspection before a repair, replacement or other remedy is approved.

14. Pre-Owned Products

Products identified as Pre-Owned have been previously owned or used.

Pre-Owned products may show reasonable cosmetic signs of use.

Unless otherwise stated, eligible Pre-Owned products sold by NextBuy carry a 6-month NextBuy warranty.

Customers should review the product description and condition information before purchasing.

15. Trade-Ins

NextBuy may accept selected products for trade-in.

Any estimated value provided before inspection is provisional.

Final trade-in value may depend on:

• Model
• Storage
• Age
• Physical condition
• Battery condition
• Functionality
• Repair history
• Accessories
• Market demand

NextBuy may decline a trade-in after inspection.

Customers must have the legal right to trade in any device submitted.

16. Customer Data on Trade-In and Returned Devices

Before submitting a device for trade-in, return, repair or warranty service, customers should:

• Back up important data
• Sign out of personal accounts
• Remove SIM cards and memory cards where appropriate
• Disable device locks
• Remove Apple Activation Lock where necessary
• Remove Google Factory Reset Protection where necessary
• Erase personal data where appropriate

NextBuy cannot guarantee preservation of data on devices submitted for service, return or trade-in.

17. Product Compatibility

Customers are responsible for confirming that a product is suitable for their intended use.

This may include checking:

• Network compatibility
• SIM or eSIM support
• Voltage requirements
• Plug type
• Software compatibility
• Device compatibility
• Accessory compatibility
• Regional limitations

NextBuy can assist with compatibility questions before purchase.

18. Software, Accounts and Digital Services

Some products depend on third-party software, subscriptions, online accounts or services.

Those services may be governed by separate terms imposed by the manufacturer or service provider.

NextBuy is not responsible for:

• Third-party service outages
• Changes to subscription pricing
• Discontinued software support
• Third-party account restrictions
• Manufacturer software updates
• Services unavailable in a particular region

unless the issue arises from a product being incorrectly supplied by NextBuy.

19. Manufacturer Changes

Manufacturers may update:

• Product specifications
• Included accessories
• Software
• Packaging
• Colour shades
• Model revisions

without changing the main retail product name.

Reasonable manufacturer changes that do not materially alter the product’s intended function do not automatically make a product incorrect or defective.

20. Website Availability

We aim to keep NextBuy.co.ke available and accurate, but we do not guarantee uninterrupted access.

The website may occasionally be affected by:

• Maintenance
• Hosting issues
• Technical failures
• Internet outages
• Third-party services
• Security measures

We may change, suspend or update parts of the website when necessary.

21. Website Content and Intellectual Property

Unless otherwise stated, the content and presentation of NextBuy.co.ke are protected by applicable intellectual property rights.

This may include:

• Text
• Layouts
• Graphics
• Branding
• Original photographs
• Website design
• Custom software and functionality

Third-party product names, trademarks, logos and manufacturer images remain the property of their respective owners.

You may not reproduce substantial portions of the website for commercial use without permission where such permission is legally required.

22. Misuse of the Website

You must not knowingly use NextBuy.co.ke to:

• Commit fraud
• Introduce malicious software
• Attempt unauthorized access
• Interfere with website operation
• Scrape or overload the service in a harmful manner
• Misrepresent your identity for fraudulent purposes
• Violate applicable law

We may restrict access where reasonably necessary to protect the website, customers or business.

23. Third-Party Links

NextBuy.co.ke may contain links to manufacturers, payment providers, couriers or other third-party websites.

NextBuy does not control independent third-party websites and is not responsible for their content, availability or privacy practices.

24. Limitation of Liability

To the extent permitted by law, NextBuy is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or limits a customer’s statutory rights under Kenyan law.

25. Fraud and Chargebacks

Customers should contact NextBuy promptly if there is a genuine issue with an order.

Fraudulent payment disputes, false chargebacks or deliberate misrepresentation may be challenged using available order, payment, delivery and communication records.

This does not affect a customer’s right to raise a legitimate payment dispute.

26. Privacy

Personal information is handled according to our Privacy Policy.

By placing an order or contacting NextBuy, you acknowledge that relevant information may be processed as necessary to:

• Process the order
• Arrange payment
• Complete delivery
• Provide customer support
• Handle returns and warranties

27. Changes to These Terms

NextBuy may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Business changes
• Website changes
• New services
• Legal requirements
• Operational requirements

The latest version will be published on NextBuy.co.ke with the applicable update date.

28. Governing Law

These Terms & Conditions are governed by the laws of Kenya.

Any dispute will be handled in accordance with applicable Kenyan law and the jurisdiction of the appropriate Kenyan courts, subject to any consumer rights or alternative dispute processes that apply.

29. Contact NextBuy

For questions about these Terms & Conditions or an order:

Phone:
0713 569 755
0718 164 164

Email:
nextbuyke@gmail.com

Website:
NextBuy.co.ke