1. What is NextBuy?
NextBuy is an online electronics store offering genuine products with warranty. We serve customers mainly in Nairobi, Kenya, with delivery options to Uganda and Tanzania.
2. Are your products genuine?
Yes. All our products are 100% genuine and come with either:
- Official manufacturer warranty, or
- Shop warranty (clearly specified per product)
3. Do your prices include VAT?
No. All prices listed on our website are exclusive of VAT.
VAT can be added upon request where applicable.
4. What payment methods do you accept?
We accept:
- M-Pesa
- Debit/Credit Cards
- Cash (for eligible orders)
5. Do you offer Cash on Delivery (COD)?
Yes, but only within Nairobi.
For orders outside Nairobi:
- Full payment is required before delivery.
6. Do you deliver outside Kenya?
Yes, we sometimes deliver to:
- Uganda
- Tanzania
Delivery terms and timelines may vary depending on location.
7. How long does delivery take?
- Nairobi: Typically same day or 1–2 business days
- Outside Nairobi: Approximately 3–7 business days
Delays may occur due to logistics or unforeseen circumstances.
8. How much is delivery?
Delivery charges depend on your location.
We may offer free delivery during special promotions or holidays in Kenya.
9. Can I return a product?
Returns are accepted only if:
- The product is defective
- You report the issue within the specified time (e.g., 48 hours)
- The item is in original condition and packaging
10. Do you offer refunds?
Refunds are issued only when:
- A replacement is not available
Refund processing may take several business days.
11. What if my product has a warranty issue?
You can contact us and we will guide you through:
- Manufacturer warranty claims, or
- Shop warranty support
Warranty terms vary depending on the product.
12. Can I cancel my order?
Yes, but only before the order has been processed or shipped.
Once dispatched, cancellation may not be possible.
13. Do you sell to businesses (corporates)?
Yes. We serve both:
- Individual customers
- Corporate clients
For bulk or special orders, please contact us directly.
14. How can I contact NextBuy?
You can reach us via:
- Email: nextbuyke@gmail.com
- Phone: +254 797 442588
15. Do you have a physical shop?
NextBuy operates primarily online.
For any inquiries or support, please contact us directly.
16. What happens if I am not available during delivery?
Our delivery team will:
- Contact you to reschedule, or
- Arrange an alternative delivery time
17. Are prices negotiable?
Prices are generally fixed, but:
- Discounts may be available for bulk purchases or promotions
18. Do you offer discounts or promotions?
Yes, we occasionally run:
- Holiday offers
- Special promotions
- Free delivery campaigns
Stay updated through our website and social channels.