NextBuy sells products sourced through official regional distributors, international channels and approved suppliers. Warranty coverage therefore varies depending on the brand, product category, stock region and specific item purchased.
The warranty stated on the product listing, invoice, receipt or communicated for the particular stock option at the time of purchase takes priority over the general guidance below.
Warranty Periods by Brand
The following periods describe the warranty normally supplied with eligible NextBuy products.
| Brand / Product Type | Typical Warranty |
|---|---|
| Samsung official East Africa smartphones & tablets | 24 months |
| Samsung international smartphones / tablets | 12 months |
| Samsung wearables and selected electronics | Typically 12 months |
| Samsung accessories | Typically 6–12 months, depending on item |
| Apple international / global stock | 12 months |
| Apple official regional stock | Up to 24 months where expressly stated |
| Xiaomi / Redmi / POCO | 12 months |
| OPPO / vivo / realme / HONOR | 12 months |
| TECNO / Infinix / itel | 12 months |
| Google Pixel | 12 months retailer/supplier-supported warranty |
| OnePlus | 12 months |
| Nothing phones & audio products | 12 months |
| Nothing supplied cables / adapters | Typically 6 months |
| HP laptops | 12 months |
| Lenovo laptops | 12 months |
| Dell laptops | 12 months |
| ASUS / ROG laptops | 12 months |
| Acer laptops | 12 months |
| MSI laptops | 12 months |
| Sony electronics / gaming products | Typically 12 months |
| Nintendo products | Typically 12 months |
| DJI products | Typically 12 months, depending on product |
| GoPro products | Typically 12 months |
| Insta360 products | Typically 12 months |
| Sony TVs | Typically 12 months, unless otherwise stated |
| TCL TVs | Typically 12–24 months, depending on model/stock |
| Hisense TVs | Typically 12–24 months, depending on model/stock |
| LG TVs | Typically 12–24 months, depending on model/stock |
| Logitech | Typically 12–24 months, depending on product |
| Anker / soundcore / eufy | Typically 12–18 months, depending on product |
| Amazon Kindle / Echo | Typically 12 months |
| reMarkable | Typically 12 months |
| EcoFlow | Varies by model; selected products may carry warranties of up to 5 years |
| d.light | Typically 12 months, with longer coverage on qualifying batteries/products where stated |
| WHOOP | Core hardware warranty may continue for the duration of an eligible active membership, subject to WHOOP’s applicable terms |
| Pre-Owned products sold by NextBuy | 6 months NextBuy warranty, unless otherwise stated |
These periods are general guides only. A particular model, region or stock batch may have different coverage.
Official Regional vs International Stock
NextBuy may offer both official regional stock and internationally sourced stock.
This distinction matters because warranty service can differ.
Official Regional Stock
Official regional products may qualify for service through the manufacturer’s authorized Kenyan or East African service network.
For example, eligible Samsung East Africa smartphones and tablets may carry a longer regional warranty than internationally sourced Samsung stock.
International Stock
International products are genuine products sourced outside the official Kenyan distribution channel.
They may still carry:
- International manufacturer coverage
- Supplier-backed warranty
- Retailer-supported warranty
- A combination of the above
Local manufacturer service centres may not always accept internationally sourced products.
Where that distinction materially affects the warranty, NextBuy will identify or communicate the applicable warranty for the product or stock option.
Samsung Warranty
Samsung warranty depends especially heavily on stock region and product type.
Eligible official Samsung East Africa smartphones and tablets normally carry up to 24 months manufacturer warranty.
International Samsung smartphones and tablets generally carry 12 months supplier/retailer-supported warranty unless otherwise stated.
Selected Samsung wearables and electronics normally carry approximately 12 months, while some accessories such as chargers may have shorter coverage.
Where a Samsung product includes additional promotional protection, such as screen coverage, that protection applies only where expressly included with the particular stock sold.
Apple Warranty
Most genuine Apple international products carry Apple’s standard one-year limited hardware warranty.
Some official regional stock may be sold with additional local-distributor coverage extending the effective warranty to two years, but this applies only where expressly stated for the particular product.
Customers should not assume that every Apple product automatically carries two years of local warranty.
Google Pixel
Google Pixel products sold by NextBuy generally carry 12 months warranty.
Because Google’s official retail and repair infrastructure in Kenya may differ from markets where the device was originally sold, warranty support may be facilitated through NextBuy or the supplying vendor rather than through a local Google retail centre.
OnePlus
Eligible OnePlus devices generally carry 12 months warranty.
Where locally authorized manufacturer service is unavailable, warranty support may be handled through the supplier or NextBuy.
Nothing
Eligible Nothing phones and audio products generally carry 12 months warranty.
Certain included or standalone cables, adapters and similar accessories may have shorter warranty periods, commonly around 6 months, where applicable.
Laptops
New laptops from major manufacturers such as:
- HP
- Lenovo
- Dell
- ASUS
- ROG
- Acer
- MSI
generally carry 12 months warranty unless a longer manufacturer warranty is expressly stated.
The applicable service route may depend on the product serial number, region and manufacturer eligibility.
TVs
Television warranties vary considerably by brand, model and distribution channel.
Sony TVs typically carry around 12 months, while eligible TCL, Hisense and LG models may carry approximately 12–24 months depending on the model and regional warranty supplied.
The warranty shown for the exact television purchased will apply.
Cameras, Drones & Action Cameras
Products from brands such as:
- DJI
- GoPro
- Insta360
- Sony
generally carry approximately 12 months warranty, subject to the exact product and supplier/manufacturer terms.
Crash damage, water damage outside the manufacturer’s stated protection limits and physical impact are not treated as manufacturing defects.
Anker, soundcore & eufy
Eligible products generally carry approximately 12–18 months warranty, depending on the product family.
Some products may carry longer manufacturer coverage where specifically stated.
EcoFlow
EcoFlow warranty varies significantly by product.
Certain power stations and energy products may qualify for warranties extending to several years, including up to five years on eligible models.
The exact EcoFlow warranty supplied with the product applies.
Pre-Owned Products
Unless otherwise stated, eligible Pre-Owned products sold by NextBuy carry a 6-month NextBuy warranty.
The warranty covers qualifying hardware faults that were not caused by accidental damage, misuse, liquid damage, unauthorized repairs or other excluded causes.
Normal cosmetic wear consistent with a pre-owned device is not considered a warranty defect.
What Warranty Generally Covers
Warranty generally applies to confirmed manufacturing or hardware defects arising during normal intended use, including eligible faults involving:
- Internal components
- Motherboards and logic boards
- Displays where the failure is not caused by impact
- Charging systems
- Cameras
- Speakers and microphones
- Wireless connectivity
- Buttons and controls
- Other covered hardware components
The exact remedy depends on the product, fault and warranty provider.
What Warranty Does Not Cover
Warranty normally excludes:
- Accidental damage
- Cracked screens caused by impact
- Drops or physical impact
- Liquid or moisture damage
- Cosmetic scratches or dents
- Misuse or negligence
- Unauthorized repairs
- Opening or modifying the product
- Rooting or jailbreaking
- Damage from unsuitable chargers or accessories
- Power surges
- Lost or stolen products
- Altered or removed serial numbers or IMEI details
- Normal wear and tear
- Normal battery-capacity reduction over time
- Software problems caused by third-party applications or malware
Water-resistant products are not automatically covered for liquid damage simply because the manufacturer advertises an IP rating.
Battery Warranty
Rechargeable batteries are consumable components and naturally lose capacity with use.
Normal degradation is not considered a defect.
A battery may qualify for warranty service where testing identifies an abnormal manufacturing or hardware failure within the applicable warranty terms.
Making a Warranty Claim
Before returning a product, contact NextBuy.
Please provide:
- Your name
- Order number or proof of purchase
- Phone number
- Product model
- Serial number or IMEI where applicable
- Description of the fault
- Photographs or videos where useful
NextBuy may request that the product be presented or sent for inspection.
Warranty Assessment
Submitting a product does not automatically mean the warranty claim has been approved.
The product may need to be tested to determine:
- Whether the warranty period is still active
- Whether the fault is genuine
- Whether the fault is covered
- Whether there is evidence of physical or liquid damage
- Whether unauthorized repairs or modifications have taken place
- Which manufacturer, supplier or service centre should handle the claim
Repair, Replacement or Other Remedy
Where a valid warranty claim is confirmed, the appropriate remedy may include:
- Repair
- Replacement
- Exchange
- Manufacturer service
- Supplier-supported replacement
- Another appropriate remedy under the applicable warranty or Kenyan consumer law
The appropriate remedy depends on the nature of the fault and the applicable warranty.
A warranty claim does not automatically guarantee an immediate refund or replacement before assessment.
Warranty Turnaround Time
Warranty processing time varies depending on:
- The product
- Nature of the fault
- Availability of spare parts
- Manufacturer procedures
- Supplier procedures
- Whether the product must be sent to another service centre or country
NextBuy will provide updates where reasonably possible.
Data & Personal Information
Before submitting a phone, tablet, laptop, computer or other device containing personal data, customers should back up important information.
Warranty diagnostics, repairs, software restoration or replacement may erase data stored on the device.
NextBuy cannot guarantee preservation of customer data during warranty service.
Customers may also be asked to remove:
- Screen locks
- Device passwords
- Apple Activation Lock
- Google Factory Reset Protection
- Other account restrictions
where necessary for testing or repair.
Proof of Purchase
Keep your NextBuy receipt, invoice or order confirmation for the duration of the warranty period.
Proof of purchase may be required before warranty service can be processed.
Returns and Warranty Are Different
The Returns & Refunds Policy applies to eligible returns shortly after delivery.
The Warranty Policy applies to covered faults arising during the applicable warranty period.
A product that is outside the return window may still qualify for warranty assistance.
Your Consumer Rights
Nothing in this Warranty Policy is intended to remove or restrict rights available to customers under applicable Kenyan consumer protection law.
Contact NextBuy
For warranty assistance:
Phone:
0713 569 755
0718 164 164
Email:
nextbuyke@gmail.com
Website:
NextBuy.co.ke
Location: Rehema House, Standard Street, 4th Floor