NextBuy respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you use NextBuy.co.ke, place an order, contact us, or otherwise interact with NextBuy, how that information may be used, and the choices available to you.
Information We May Collect
Depending on how you use NextBuy, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing address
- Delivery address
- Order information
- Products purchased or enquired about
- Payment status
- Delivery and courier information
- Trade-in information where applicable
- Warranty or returns information
- Messages and customer-support enquiries
- Technical information about how you use the website
We may also receive information automatically through website technologies such as cookies, analytics tools and server logs.
How We Use Your Information
We may use personal information to:
- Process and manage orders
- Confirm product availability
- Arrange delivery
- Provide customer support
- Handle returns, refunds and warranty claims
- Respond to product or pricing enquiries
- Process trade-in or price-matching enquiries
- Communicate order updates
- Prevent fraud or misuse
- Maintain and improve NextBuy.co.ke
- Analyse website performance
- Meet legal, accounting or regulatory obligations
We aim to use personal information only for legitimate business purposes related to operating NextBuy and serving our customers.
Orders & Payments
When you place an order, we may collect the information necessary to process that order and coordinate payment and delivery.
Payment information may be processed through third-party payment providers.
NextBuy does not necessarily store complete card or other sensitive payment credentials where those details are handled directly by the payment provider.
Third-party payment services may process information according to their own privacy policies and terms.
Delivery & Courier Providers
Where necessary to complete an order, we may share relevant delivery information with courier, transport or delivery providers.
This may include:
- Recipient name
- Phone number
- Delivery address or location
- Town or county
- Shipment details
We share only the information reasonably necessary to complete delivery.
Trade-Ins
If you request a trade-in valuation, we may collect information about the device you wish to trade in, including:
- Brand and model
- Storage capacity
- Physical condition
- Functional condition
- Serial number or IMEI where necessary
- Photographs
- Other information needed to assess value
This information is used to evaluate the trade-in request and communicate an offer where applicable.
Warranty, Returns & Repairs
When handling a warranty, return or repair matter, we may collect:
- Proof of purchase
- Product serial number or IMEI
- Fault descriptions
- Photographs or videos
- Contact information
- Service-centre or supplier correspondence
Some information may need to be shared with manufacturers, suppliers, authorized service centres or logistics providers where required to resolve the claim.
Website Analytics
NextBuy may use analytics technologies to understand how visitors use the website.
These tools may collect information such as:
- Pages visited
- Time spent on pages
- Browser type
- Device type
- Approximate geographic information
- Referral source
- General interaction with the website
Analytics information helps us improve site performance, navigation, catalogue organization and customer experience.
Cookies
NextBuy.co.ke may use cookies and similar technologies for functions such as:
- Shopping cart operation
- Session management
- Remembering preferences
- Analytics
- Security
- Website performance
- Order attribution
Some cookies are necessary for the website to function correctly.
Others may be provided by third-party services used by the website.
You can control or remove cookies through your browser settings, although disabling certain cookies may affect website functionality.
Communications
If you contact NextBuy or place an order, we may use your contact details to communicate about:
- Your order
- Delivery
- Product availability
- Returns or warranty matters
- Questions you have asked us
- Other transactions with NextBuy
We may also send marketing or promotional communications where permitted and appropriate.
You may ask us to stop sending non-essential marketing communications.
Sharing of Personal Information
NextBuy does not sell customer personal information.
We may share information where reasonably necessary with:
- Payment providers
- Couriers and delivery partners
- Suppliers
- Manufacturers
- Service centres
- Hosting and website infrastructure providers
- Professional advisers
- Authorities where legally required
Service providers are expected to use information only as necessary to perform the relevant service.
Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Processing orders
- Customer support
- Warranty records
- Accounting
- Fraud prevention
- Legal or regulatory obligations
- Resolving disputes
Different types of information may be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymized or securely archived where appropriate.
Data Security
NextBuy takes reasonable technical and organizational measures to protect customer information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet-based service can guarantee absolute security.
Customers should also protect their account credentials, devices and personal information.
Third-Party Websites & Services
NextBuy.co.ke may contain links to third-party websites or use third-party services.
Those websites and services operate under their own privacy policies and terms.
NextBuy is not responsible for the privacy practices of independent third parties.
Children’s Privacy
NextBuy is intended primarily for customers who are able to enter into valid purchase transactions.
We do not knowingly seek to collect unnecessary personal information from children.
Where an order involves a minor, a parent, guardian or responsible adult should handle the transaction.
Your Information & Choices
Subject to applicable law, you may contact NextBuy to request assistance concerning personal information we hold about you, including requests to:
- Correct inaccurate information
- Update contact details
- Ask how information is being used
- Request deletion where legally appropriate
- Object to certain forms of processing
- Stop non-essential marketing communications
Some information may need to be retained where required for orders, warranties, accounting, fraud prevention or legal obligations.
Changes to This Privacy Policy
NextBuy may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Business practices
- Legal or regulatory requirements
The latest version will be published on NextBuy.co.ke with an updated revision date.
Contact NextBuy
For privacy-related questions or requests:
Phone:
0713 569755
0797 442588
Email:
nextbuyke@gmail.com
Website:
NextBuy.co.ke